Warranty & Returns Policy
Operating under World Magnetics Distribution Royal Distributors Inc. (“RDI”, “we”, “us”, or “our”) was acquired in April 2025 and is owned and operated by World Magnetics Distribution, which is part of the World Magnetics Company family of brands. As RDI is referenced throughout this Warranty & Returns Policy, it is with the understanding that Royal Distributors Inc. operates under World Magnetics Distribution. RDI follows warranty and return practices that align with the standardized Terms and Conditions of Sale established by World Magnetics Company LLC.Warranty Policy
Products supplied by Royal Distributors Inc. are covered under the applicable manufacturer’s warranty beginning on the original shipment date. If a product is believed to be defective, the following process applies.Return Material Authorization (RMA) Required
Prior to returning any product for warranty evaluation, customers must obtain a Return Material Authorization (RMA) number from our team.RMA Documentation
The issued RMA number must accompany the returned shipment to ensure proper identification and processing.Product Evaluation
Returned products will be evaluated by Royal Distributors Inc. and/or the original manufacturer to determine warranty eligibility.Repair or Replacement
If a product defect is confirmed under warranty, Royal Distributors Inc., at its discretion, will repair (rework) or replace the product in accordance with the applicable manufacturer warranty terms.Supporting Information
Customers may be asked to provide supporting information to assist with evaluation, including:- Product part number
- Date Codes, Serial numbers, or other identifying markings
- Description of the issue
- Photographs or supporting documentation
Evaluation Timeframes
Warranty evaluations may require additional time depending on the product and testing required. Certain evaluations may take longer if extended testing or manufacturer review is necessary.Product Return Policy
Product returns are not standard practice and may only be considered under limited circumstances with prior authorization.RMA Authorization Required
All returns must be approved in advance and issued a Return Material Authorization (RMA) number.Packaging Requirements
Approved returns must be shipped:- Prepaid by the customer
- In the original packaging whenever possible
- In packaging suitable to prevent damage during transit
RMA Documentation
The issued RMA number must accompany the returned shipment to ensure proper identification and processing.Non-Returnable Products
Certain products may be non-returnable, including but not limited to:- Custom or made-to-order products
- Products subject to supplier return restrictions
- Products damaged due to improper handling, installation, or misuse
Requesting a Return Material Authorization (RMA)
To request an RMA, please contact our team and provide the following information:- Company name
- Purchase order or invoice number
- Product part number
- Date code found on each item
- Description of the issue or reason for return
- Supporting documentation (photos if applicable)